Impact of the COVID-19 pandemic

During the COVID-19 pandemic, public health is paramount. This means we must consider not only the health and well-being of our staff and our patients, but also that of the wider community we touch when we leave the rooms.

It is not business as usual, but we are working hard to ensure that people in need are being seen and treated safely. 

Information about COVID-19 changes daily. How we determine which patients we can see, and when and how to see them, is dictated by this information. We ask for your patience and tolerance during this period, as we are not able to see everybody in the usual way, or within our usual timeframes.

Below is some general information about how we are currently working. If you have specific questions or concerns, please do not hesitate to contact us on on 9821 2284.

Who are we seeing?

We are seeing patients whose condition, injury or pain is such that it cannot wait until general restrictions are lifted. As restrictions ease, the number of patients we can see will increase accordingly.

In deciding who to see and when to see patients, we take into account a number of factors, including:

  • risk factors such as age and general health;
  • the range of treatment options and attendant risks; and
  • the urgency of the condition.
How are we seeing people?

We are mostly seeing people face to face, by appointment.

Hand conditions and injuries, unfortunately, are not usually suitable for remote consultations. However, where it is practicable and appropriate to do so, and provided patients are comfortable with it, we can conduct telephone and video consultations.

Telephone and video consultations are more likely to be available for physiotherapy than for surgical consultations, and for follow-up rather than initial consultations.

What steps are we taking to ensure the health of our patients?

We are:

  • Following all government regulations in relation to overseas, interstate and intrastate travel.
  • Monitoring the health of all our staff, including:
    • minimising travel between home and the rooms;
    • arranging for staff to work from home whenever possible;
    • excluding all staff member with flu-like symptoms; and
    • requiring strict hygiene practices.
  • Minimising the number of people in the practice at any one time by reducing the number of available appointments each day.
  • Screening patients and visitors for any signs or symptoms of COVID-19, or contact with potential or confirmed COVID-19 cases.
  • Providing hand santiser and ensuring its use by all patients and visitors.
  • Requiring social distance spacing in the waiting room, consultations rooms and treatment areas.
  • Ensuring meticulous cleanign of all surgaces and equipment before and after every patient use.
  • Providing purpose-built Perspex hygiene screens at our reception counter and at each hand therapy station.
How are we keeping up to date with COVID-19 information?

We are monitoring both the Federal and NSW Department of Health websites daily to ensure that all our actions are commensurate with the latest government regulations and guidelines.

We receive regular updates from our professional bodies, via email and webinars, regarding the application of government guideleines to our particular fields of expertise.

What does this mean for me?

The impact on you will depend on the nature of your condition and whether you are a new patient, a returning patient, or a visitor.

You may be asked to do some or all of the following:

  • Provide your referral before an appoinment can be made. This helps us to manage the flow of people through the rooms.
  • Defer your appointment until a later time, or wait until we contact you to make an appoinmtent.
  • Disclose whether you have travelledi nthe past two weeks, whether you have had any flu-like symptoms in the past two weeks, or have been in contact with anyone with confirmed or suspected COVID-19, or with flu-like symptoms.
  • Undergo a temperature check, and reschedule if you have a fever.
  • Leave immediately if you display flue-like symptoms while in the rooms.
  • Sanitise your hands upon entering and leaving, and at any other time as required by a staff member.
  • Maintain your distance from other people in the waiting area - even if they are family.
When will I be able to have surgery?

Although some elective surgery has been permitted since late April, it is still very restricted. We are working through the most urgent cases, and then will return to those who have been deferred during the lockdown. New patients may have to wait several months rather than weeks for surgery - and possible longer, if the number of infections starts to rise again.

Suite 4, Level 4, 171 Bigge St, Liverpool NSW 2170